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#1 Posted : Thursday, May 12, 2016 8:21:49 AM(UTC)

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1. KOPLAYER can't open and stops at 99%.

You can follow this post to repair it: Solution of Stopping in 99% When Start KOPLAYER

2. How to transfer files from PC to KOPLAYER?

You can set a share folder to transfer files. Here are the steps: How to Transfer Files from Computer to KOPLAYER?

3. KOPLAYER shows error code -12 or error -13.

This is caused by various reasons. Please take a screenshot and contact our customer service for solutions.

4. I want to play different apps or accounts of a game at the same time.

No problem. Click to get it: How to Play Multi-accounts on KOPLAYER?

5. Is it available to play games with Apple account on KOPLAYER?

Yes, but it is only available in Clash of Clans and Clash Royale. How to link Apple account with Android device?

6. I can't drag files or drag-to-install apk files.

As windows' limitation, windows 8 and windows 10 system can't drag files to KOPLAYER. You can set share folder to transfers. And we are working for new functions to make it more

7. KOPLAYER stops at loading page.

This problem always happens in version 1030. You can update to our latest version which has fixed this problem.

Edited by user Thursday, May 12, 2016 9:02:28 AM(UTC)  | Reason: Not specified

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