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Justlouis  
#1 Posted : Friday, February 03, 2017 12:36:28 AM(UTC)
Justlouis

Rank: Newbie

Groups: Registered
Joined: 2/2/2017(UTC)
Posts: 4
Brazil

HI,
Problem: I just downloaded KOPlayer and after the load time the screen is just black, but there are the 3 buttons for home, options, and back button. In addition it appear warning messages telling that KOPLAYER it's not working anymore and the others app (Market for example) it's not working too. I had installed an old version of KOPLAYER(1.3.1040) then I found a new one on the website and installed it (1.4.1055), but first I uninstalled the older version and then installed the new one. I already tried to start KOPlayer after turning off Firewall and Anti-virus but I get the same Black screen. I already did the procedure to Enable the VT mode and even so the program is not working.

App(s): I wasn't able to install any.

Basic info CPU: AMD FX(tm)-6300 Six-Core Processor Black Edition/ Package: Socket AM3+
Motherboard: 970A-UD3P
Memory: 2x DDR 3 SDRAM 4096 MBytes/ Manufacturer: Corsair/ Max Bandwidth: PC3-10700(667 MHZ)
Hard-Drive: 250GB max space
Graphic Card: GeForce GT 430 DDR3 1024 MBytes/ BUS 128/ Driver Version: 376.33
Operational System: Windows 10 Home 64-bit

What do I do to fix this?
Thank you

Here are some screenshots to help to demonstrate my problem.

Edit: Those yellow color letters and numbers at the top left on the screen are two programs that I use to keep track on the Desktop resources that are being used in that moment. (MSI afterburner + Riva Tuner Statistics Server)

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Justlouis  
#2 Posted : Friday, February 03, 2017 12:37:46 AM(UTC)
Justlouis

Rank: Newbie

Groups: Registered
Joined: 2/2/2017(UTC)
Posts: 4
Brazil

I wasn't able to post with the images that I had attached so I had to remove the links, but I will try to post now.
http://imgur.com/a/YLfEz
http://imgur.com/a/znxea
http://imgur.com/a/Zk7sU
http://imgur.com/a/fK2FP
BamBam0502  
#3 Posted : Friday, February 03, 2017 3:38:48 AM(UTC)
BamBam0502

Rank: Administration

Groups: Administrators
Joined: 7/4/2016(UTC)
Posts: 649
China

Was thanked: 29 time(s) in 29 post(s)
For this issue, We suggest you operate following steps:

1.Delete KOPLAYER Folder and these icons. [img]http://prntscr.com/e3uc8m[/img]

2.Uninstall KOPLAYER from computer settings.

3.Download 1.4.1055 version from our official website and install it. http://www.koplayer.com/abouts/preversions

4.Restart computer.

5.Launch KOPLAYER and check this issue.

We are looking forward to your feedback. And we are sorry for this inconvenient issue has caused you.
Justlouis  
#4 Posted : Friday, February 03, 2017 6:54:02 PM(UTC)
Justlouis

Rank: Newbie

Groups: Registered
Joined: 2/2/2017(UTC)
Posts: 4
Brazil

I followed all steps but I am still with the same problem. Despite of enabling the Virtual Technology in my Desktop the KOPLAYER did not recognized it and I don't know why. I will uninstall and look for another solution. Thank you for the support.

Justlouis  
#5 Posted : Friday, February 03, 2017 6:56:24 PM(UTC)
Justlouis

Rank: Newbie

Groups: Registered
Joined: 2/2/2017(UTC)
Posts: 4
Brazil

The forum doesn't allow me post images uploaded on imgur site inside the regular post, it would be helpful if you guys could fix that.

http://imgur.com/a/4p74W
http://imgur.com/a/1MBwJ
http://imgur.com/a/2wnFt
http://imgur.com/a/bMWQ2
Marokuuuuu  
#6 Posted : Saturday, February 04, 2017 2:07:16 AM(UTC)
Marokuuuuu

Rank: Administration

Groups: Administrators
Joined: 12/2/2015(UTC)
Posts: 423

Thanks: 4 times
Was thanked: 29 time(s) in 26 post(s)
You can follow this post to check your CPU supports KOPLAYER Android emulator or not.

http://forums.koplayer.c...-has-stopped---pls-check
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