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#1 Posted : Tuesday, March 15, 2016 9:14:41 AM(UTC)

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Rules of Posting in Q&A

In order to solve your problems more quickly and exactly, we hope you could post your problems in following form:

Problem: pls describe in detail
App(s): if have
Basic info of your PC: including CPU, Memory, Graphic Card, etc.
Image: about the problem you meet

If you don't know how to see your basic info, you can use this tool to check the CPU model: http://forums.koplayer.c...pped---pls-check#post303

If you meet some problems like stopping at loading page, etc. You can use below tools to send us the log detail. It will help us to find out the reason and solution better.
log collect.bat (2kb) downloaded 280 time(s).

Here is about how to use it:

1. Run KOPLAYER first.
2. Download this tool and put it on the desktop.
3. Run the "log collect.bat" file.
4. When the .bat file shows "Press any key to continue", you can press any key to close it.
5. It will automatically create a folder named "log" on your desktop in which has four files .
6. Save a screenshot of the problem you meet, like stopping in 99%, etc. And put this image in the "log" folder.
7. Send this folder to us.

We will reply your posts as soon as possible. And we will reflect upon all suggestions.

Thank you for joining to make us better!

Edited by user Tuesday, April 26, 2016 11:08:53 AM(UTC)  | Reason: Not specified

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